A support team wants to predict which tickets get escalated to a senior engineer. One candidate feature is whether the ticket was submitted outside office hours. Over 400 past tickets:
| escalated | not escalated | |
|---|---|---|
| outside office hours | 60 | 40 |
| during office hours | 60 | 240 |
To screen the feature, compute its mutual information with the target. Write for the feature and for the target. Then is the probability of a table cell, and and are the probabilities of a single row or a single column on its own:
The double sum runs over all four cells. Using measures the result in bits. If and were independent, every ratio inside the log would be , and would be .
What is for this feature, in bits?
Carry at least 6 decimal places through the working, and round your answer to 4 decimal places.