A call centre records how many calls each of its agents handled during one shift. Instead of listing numbers, the supervisor tallies them:
| Calls handled () | Number of agents () |
|---|---|
Compute the mean number of calls and the median number of calls for these agents, then report
Round your answer to two decimal places.
Once you get it right, the reasoning behind the answer shows up here.
Explore how values and their corresponding weights combine to pull the average.
| Observation Value (x) | Frequency / Weight (w) | Weighted Contribution (x × w) |
|---|---|---|
| Totals: | Sum of Freqs = 0 | Sum of Products = 0 |
Write out every value and take their ordinary average:
Multiply each unique value by its frequency and divide by total count: